![]() If a written application is requested, the utility can also require reasonable proof of your identify (such as a driver's license or credit card) to validate your name and prior address and proof of responsibility for service at your residence (such as a lease, deed, bill of sale or other document). For a verbal application, you are only required to provide your name, address and telephone number and the address and account number of any prior account. You can apply for service verbally however, the utility can require a written application if, at your residence, there is an amount owed from a previous account, the meter has been tampered with, the meter reading has advanced since the last customer left, or the application is made in your name by someone other than yourself. In such cases, the utility will provide service as soon as possible after the problem is resolved. where you have failed to comply with requirements of rights-of-way, gas insulation and/or underground line requirements.where you have not paid, or agreed to pay, for lawfully required line extension costs or.where prevented by physical problems such as weather conditions, incomplete construction or access difficulties.where prevented by a labor strike or by law.Your utility is excused from providing service within the five day time period for any one of the following reasons: the PSC directs the utility to provide you with service.you receive or have applied for public assistance, Supplemental Security Income or additional State payments, and the local social services office has agreed to pay for amounts owed on your previous account and agreed to provide the utility with a guarantee of future payments on your new account or. ![]() you have a pending billing complaint with the utility concerning the amount which has not been paid.you make a payment agreement to pay off the amount you owe in installments over time (see Deferred Payment Agreements below).However, the utility can refuse to provide service if you owe money on a previous account in your name, unless one of the following situations applies to you: In most situations, when you apply for service verbally or in writing, the utility will provide service to you within five business days of receiving your application. This PSC Guide describes the highlights of those rules, and lets you know how you can get help when you feel your rights have been violated. The HEFPA rules give you responsibilities as well as rights in dealing with the utility that provides your natural gas, electric or steam service. ![]()
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